The Definitive Guide to empire today atlanta

As I have said on my voice concept to you personally, This is often our household and we want to feel respected and valued in our residence.  The straightforward detail as replacing carpet should improve someone’s comfort and pride in their household.

We realize your irritation, and we assure you that we get matters for instance these very seriously. We’ll be in touch along with you shortly to discuss your concerns.

Please e-mail us at customersupport@ with each your concerns and account facts. Make sure you mention Headquarters in the topic line.

– Chicago/Milwaukee customer service referred to as me within just a few days and still left a voicemail. I termed back again and remaining a voicemail for them. Following 3 days I named and left another voicemail. 3 extra times when by without having a return phone And that i decided to contact the leading customer service line. The lady I spoke with experimented with to achieve another person but was only able to depart a voicemail. Soon after a few a lot more times I once again identified as customer service and asked them to escalate as I was losing my time, receiving no response and extremely discouraged.

We experienced the entire dwelling cleaned leading tobottom which has a maid service after we closed. These fellas Reduce many of the flooring in each individual space inside.

He advised me the carpet installers weren't the schedulers and they ought to not have explained to me that they would be again at nine:00 AM. Terri even instructed him that we would be prepared to routine it at a afterwards day if he would honor their promotion which was to possess the instillation done by Thanksgiving or it absolutely was no cost.

I retain the services of this company and so they assured me I should have carper set up on that Tuesday . I had been web hosting Thanksgiving for the first time in my property. I hardly ever acquired a phone with the installers they was not coming.

They don’t even would like to discuss the wall and baseboards they harmed. I even now don’t have gentle in my bedroom. And the best part is I’m within a wheelchair and can’t to many of the plugs. iT has been a residing HELL I suppose I must get an attorney to receive them to repair what they've weakened, They are the worst..

?? .Now I'm informed empiretoday complaints once more I'll hear from them in 24 several hours, as I are explained to right before, so I'm sensation I am just remaining lied to and you've got no intention of fixing this issue, ,If that's the case just notify ,me that you will not correct this. ,I'm pretty displeased.

We know delays are irritating, and we sincerely apologize for that inconvenienced this has brought about. We’ll be next up along with you Soon to more discuss the completion of your respective installation.

I am sorry to possess to write-up this but your customer service is Terrible, I hand laminate flooring put in our lounge and visitor bathtub home and a pair of hallways, to begin my wife And that i had to move all of the household furniture out and put it back again, but we have been charged for the installers to make it happen, the installers didn't tightened up the drinking water line within the guest tub and leaked all over the ground, when I named about the situation I used to be advised an individual would get in touch with me with in 3 days, soon after 5 times I named back again and was informed they named but nobody was household, they usually left a message, I'm home every day, I'm disabled, so I realize that was not real .

Totally unacceptable. Empire should do an improved occupation ensuring that that their subcontractors are fantastic and obtain the job performed about the day it's promised.

August 16, 2018 at 6:11 am We've got experienced Empire set up carpet for our home more than the many years. I named in 7/2018 for carpet fix as my Doggy scratched up a little portion our grasp Bed room carpet. 1st, Once i referred to as, the consultant mentioned that somebody would connect with with 24-48 hours…took a few 7 days. As soon as contacted, Empire mentioned a person from other department would simply call….no phone. I lastly acquired a hold of some one Pretty much 4-five months later!! At last, I believed we created development..not! The revenue person, after a lot of email messages forwards and backwards like shots of spot wanting maintenance, a day was scheduled to the “maintenance”. I used to be explained to to filter out overall home (couldn’t understand why overall room required cleared out for patched/repair and questioned it numerous periods). Service was scheduled, room totally clear out, and in many cases been given reminder connect with working day just before. Well, working day of appointment, I used to be named and explained to that they had to reschedule. I had been extremely upset and referred to supervisor, Tim, who was Definitely no assist and “could do almost nothing over it”. I demanded to speak to his outstanding, Robert.

It is around 6:30pm EST and also have not gained a connect with back again. It is apparent that your local team doesn’t contain the identical volume of urgency, and worth customer loyalty as I suspect your corporate office does.

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I ought to have browse these adverse reviews prior to acquiring Empire put in carpet in my home. As all one other writers have noted – phone calls to Customer Service are Worthless.

October 5, 2018 at eleven:sixteen am Indeed I am creating to Allow you already know my disappointment with your company first off my install didn't transpire yesterday my residence is completely tore down for this set up I was instructed the installers would return initial thing this early morning and they didn't now I’m told they might’t get it done until eventually Tuesday my question is how are you currently caring for your customers I’ve invested over $seven,000 to your organization and have not been satisfied so far now my dwelling is in total disarray due to install yesterday that didn’t transpire and now I’m with out a mattress and anything who will almost certainly take care of this problem And exactly how speedy can I get it carried out

Your pleasure is very important to us, and we’re dissatisfied to understand that the carpet is not really meeting your expectations. We’ve Found your account, and we’ll be in contact with you shortly to debate probable repair alternatives.

I had been knowledgeable that 4 crews known as off/no exhibit. I was now scheduled for next day. The installers arrived out very first thing and looked at my carpet and educated me they could’t get it done, since the salesperson indicated on do the job buy for “a extend of carpet not repair service and can't correct”. He spoke with supervisor via phone, Robert, who was to call me later that working day. All over again, NO Connect with!! I had to depart various messages for two days just before the original salesperson, not supervisor, identified as me back. UNACCEPTABLE! She educated me that she didn’t comprehend I necessary maintenance and assumed the carpet could be extend (Though shots have been involved!!!) Also, Educated me that Regardless that the region needing maintenance was compact, they might not be capable to patch (thoughts you I've added carpet) and all the learn room carpet would want replaced. Also, they now not stock my carpet,but “would be over happy to obtain one of their representatives arrive at my residence for any estimate”! It's important to be kidding me!!!! Took six-7 months for me to receive through to your company and go all my household furniture out for 2 times waiting, to locate this out! Certainly, unprofessional and really unhappy customer!!

We are repeat customers and decided to use empire once more to be sure an actual match on the wood. Effectively, visualize our shock when the initial delivery arrived with the incorrect coloration wood for your measures. In this install we're executing the steps, mud home, kitchen, early morning area, pantry and powder room $9600 (in excess of priced as it is actually).

Thank you for bringing your problems to our notice. We’ve acquired your email, and we’ll be in touch with you Soon to debate your carpet issues.

I have ten reference numbers this 12 months on your own ..and none are dealt with . As far as Listening to from anyone at Empire…fantastic luck as they seem to get pride in ignoring any challenge .Will not Acquire Just about anything FROM EMPIRE !

Your team had a blank slate every time they arrived to complete the Preliminary installation. It ought to have been simple and pain-free. Now I have to fork out to your team’s weak business enterprise practice. Thanks for taking the time to review my problem.

April 27, 2018 at 11:16 am I've had the WORST working experience with Empire And that i will never recommend nor rely on them for my particular or rental’s as I have up to now… The 1st difficulty was we had been all set to maneuver into our household on Tuesday April sixteenth since Empire would then be completed Along with the carpet put in along with the tile in the kitchen… Nicely the working day of carpet put in they cancelled. this now has established us again every week mainly because we had been informed the carpet necessary to go in prior to the tile… So now we had to pay for A further week lease in addition to storage. Upcoming difficulty,, So now they say they need to tile 1st due to the fact carpet installers were being booked, we reported great. Tile was to generally be completed on 21st and carpet about the twenty third.. If they arrived to put in the tile, they recognized our gross sales person stated it had been laminate that essential taken up, when in fact it absolutely was ceramic.

We’re sorry to hear that the issues haven't been resolved. Your might send your fears and spot of Right to Terminate to customersupport@ for even further assistance.

I'm sorry to possess to write-up this but your customer service is Terrible, I hand laminate flooring place within our living room and guest bathtub area and 2 hallways, to start out my wife And that i experienced to maneuver many of check here the furniture out and set it again, but we were being charged to the installers to get it done, the installers did not tightened up the drinking water line while in the guest bath and leaked all around the flooring, After i named about the condition I had been informed somebody would get in contact with me with in three times, following 5 times I identified as again and was instructed they named but no one was home, plus they left a information, I'm dwelling every day, I'm disabled, so I realize that was not true .

We assure you that we choose issues including these pretty very seriously, and we would wish to follow up along with you and even more address your fears. Make sure you electronic mail your considerations coupled with your account details to We stay up for Listening to from you.

Once they depart it appeared great and also the quarter rounds ended up white but failed to appear to be painted Wooden. My suspicion were verified when my 3 year located a scrap piece (of quarter round) and questioned me what it had been... compressed material with essentially a white sticker all over it! I known as complained and it took more than one endeavor/concept to get Charles the customer service manager out with the Baltimore spot not to get in touch with me back but actually response his phone. We commenced communicating and following a couple phone phone calls we sit a date previous to fix People quarter rounds that working day will come, I have my program cleared, I've my garage set up by using a window ac unit operating and admirer for my pet dogs, I've pursuits for my two Young children, we wait around the time frame and over and above and not a soul will come and no one exhibits up. I am upset. I simply call into the decision Middle to complain. (However from that day on I have not read back from Charles or any person else out from the Baltimore office that I have still left messages with.) From the get in touch with Heart I arrange a whole new appointment for the next day. Same circumstance, I had been like alright. I'll continue to keep the same activity approach. We had been waiting, agenda crystal clear, household routines planned, Canine awesome spot setup... and NO Arrived AND Once again NO CANCELLATION Connect with! I known as the contact Middle all over again and they explained e-mails will probably be despatched out and will listen to from corporate.

July 10, 2018 at 10:13 am Alright, this is gonna be a lengthy publish, however it’s absolutely a warning to any person else who could possibly think about using Empire Today to accomplish your floors. TL;DR: DON’T! We decided to get Kora’s space carpeted downstairs, along with a runner together the ground with the stairs to her space. We also made a decision to get the kitchen area and back hallway performed inside of a laminate. The appointments had been booked for that Friday to the carpet, and Monday for your floors. Friday, the carpet guys arrived plus they didn’t bring adequate carpet to complete the job. They'd to reschedule to return Monday. Good, not that significant a deal. Monday rolls about. The kitchen area flooring person was imagined to be listed here amongst like 10-eleven or some thing. By 2PM, however no one had confirmed up. We termed and had been advised they need to be operating late. Ultimately at three he displays up. He asks me for payment when I had by now compensated, and he wouldn’t believe me or maybe the code I gave him. Right after One more hour of him outside the house over the phone With all the office individuals, he arrives back in and claims “Alright, I suppose you paid out.”. The guy starts off working, although his son is there to… assistance? He just form of stood about and viewed his dad get the job done. This male was right here until eventually 10pm and he didn’t even get in excess of two ft into my kitchen area. Remember, this complete time all my cats have needed to be locked up from the Bed room, and my fridge and gas stove were being disconnected simply because I was instructed they had to be for the floor person in order to go factors. The following day, he stated he could well be listed here first thing each morning, 9am! He didn’t present up until eventually about 1pm. He was here yet again until finally 10pm, with a different son. Again, he didn’t end more than a couple feet in that amount of time. This can be a 200 sq. foot Room, pretty small for the amount of get the job done staying finished. Again, he should return A different working day. He reveals up yet again about 10am the following day, with both of those his sons now and his daughter. He was in this article right until 11pm and However didn’t end. His Little ones ended up out and in of the house, just looking at him, sitting down on their own phones, not really doing nearly anything. His wife arrived a couple situations, out and in, viewing him perform. There were a pair instances the place all 3 of his children, him, and his wife had been just in my kitchen, watching him perform painfully slow.

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Save the response through the Customer Service Division apologizing. It means nothing. Your word is worthless. Your organization’s values and ethics are pathetic. In case you certainly cared you’d article a phone number and e-mail tackle for your Management of the organization. However you don’t. That says a whole lot.

At this time I believe we are going to should seek the services of One more corporation to come out and finish and deal with the shoddy task that Empire did after which make an effort to just take Empire to courtroom. I don’t determine what else to complete since not a soul is speaking to me and looking to come up with a solution.

(2) the multiple makes an attempt to accurate a very unsatisfactory install on the carpet in the lounge and video game room has resulted in an item end that looks stretched and tattered as though it absolutely was already a number of decades old in lieu of a July 5, 2017 set up.

We’re disappointed to recognize that you stay unhappy, and understand that this has been a annoying knowledge for you personally. We’ll continue to review your worries, and we’ll be in contact along with you shortly.

We had the complete dwelling cleaned top rated tobottom using a maid service when we shut. These fellas Reduce all the flooring in each room inside.

We’ve go through your post, and we’re let down to hear that your installation has not been done. Remember to email us at customersupport@ empire-today.

(I had been not able to reply as I had been with a conference get in touch with with my occupation I do the job until 6pm). I perform from 630am to 5pm. And one hour additional to 6pm I Focus on the weekends too.

In 2011, Empire Today implemented a carpet and padding recycling software to minimize the environmental impact in their day-to-day operations.

This is simply not the experience that we want for our customers, and we apologize for this make any difference. We’ll be in touch with you shortly for making factors appropriate.

Try to remember, my household is simply just at 1200 sq ft, but it's continue to just a tad less costly than another two estimates, and Empire is reputable right!? SIDE NOTE: I used to be hardly ever offered a copy with the contract, it absolutely was being emailed to me... NEVER Occurred. So we signed, compensated, and scheduled.

I am sorry to acquire to post this but your customer service is Awful, I hand laminate flooring put within our family room and visitor bath home and 2 hallways, to begin my spouse And that i had to maneuver all of the home furnishings out and put it back again, but we have been billed for your installers to do it, the installers didn't tightened up the h2o line during the guest tub and leaked all over the floor, Once i termed about the situation I was advised an individual would get in contact with me with in 3 days, right after five times I identified as back and was advised they referred to as but not a soul was house, plus they still left a concept, I am household day-to-day, I am disabled, so I are aware that wasn't true .

We named the corporation and nobody understands the place the freakin installer are. Hardly ever again that I will deal with these organization once again. I will be calling the corporate office to let them know that they’re subcontractors suck! They waisted my two day off awaiting nothing. Any individual that reads this search for a corporation that cares

June 13, 2018 at seven:fifty five pm Ryan never ever responses his phone or call you back again right until you simply call his boss and he generally defends him sayiong that he's working while in the warehouse, effectively I suppose they dont have phones inside the warehouse. just after getting the restoration co occur out drying the floors for four empire today customer reviews much more days, Ryan named me back again and scheduled One more instaltion day if they came they checked the floor all over again and mentioned it absolutely was however not dry nonetheless and told my son the carpet the sub flooring would wish to get eliminated as well as the carpet which was insallled weeks back and my cupboard that my refrigator is upcoming much too demands taken down, Si I referred to as my coverage agent and he despatched A different restoration to come out and Verify and he foind a four in by 6 inch bit of wood that was nevertheless damp and so he callled Ryan and they talked and Ryan stated it was Okay to put in the ground. NOW it's been 6 weeks that my carpet was mounted so I've my carpet included with sheets and blankets And so the debree through the kitchen area flooring through the glue and Dust from your Uncooked floor on my new carpet so my residence seems to be mad and my frig is in the course of the ground in my kitchen area, So since the new restoration man known as me and advised me Ryan claimed it had been Alright I took a weeks family vacation to obtain my flooring imstalled and have my household jointly, I identified as Ryan all 7 days without response again right until I known as his boss once again and he mentioned We however cant install your flooring it must be 100 percent dry , Meanwhile the restoration man felt which i needed carpet in my basement mainly because he felt It might be safer , SO When I eventually bought keep of Ryan He explained he would appear out himself and Test the kitchen moisture and Examine my recreation space for new carpeting and he told me that I would have to go ahead and take old carpet within the gameroom my self.

Allow me to determine what you and your team has resolved and I'll forward your details to Don for his review/acceptance.

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We’re saddened to listen to that you feel using this method, and assure you that your satisfaction is crucial to us. We’ll be adhering to up along with you before long to debate your considerations.

The greater I investigation and try to seek out assistance on your internet site, I study this seems to be a pattern with Empire. The horrific stories I’ve study are all far too similiar!!

We comprehend your stress, and we’re sorry to recognize that you were being inconvenienced by these challenges. We’ll even more investigate your considerations, and we’ll be in connection with you before long.

We regret to hear that your concerns haven't been settled, and assure you that we consider matters including these severely. We’ll be adhering to up along with you shortly to learn more.

We’re let down to hear that the carpet just isn't Assembly your expectations. We know that we’ve been working along with you with reference towards your problems, and we’ll be in touch along with you Soon to carry on working on the resolution.

COLUMBUS, OHIO -- Didn't clearly show up for his or her the 1st product sales appt. Should have been plenty of ideal there. Salesperson apparently did the order Erroneous. Whenever they showed up for challenging floor put in, installer looked and did not have all products necessary for installation. Came out another day with similar amount of solution Though they confirmed the additional items experienced arrived in warehouse. Came out another day with the proper product or service but ran outside of flooring. Experienced to come back out An additional day to finish. Distinct day, carpeting in 3 spots, a person "did not are available" and they had to come out An additional day to finish that. So this installation took FIVE More times to accomplish.

February twenty, 2018 at two:58 pm We had berber carpet mounted in September of 2016. By November, the carpet was falling apart, frayed and looked to be at least twenty years previous. An inspector was out and straight away stated this was a manufacturer’s defect and they would send a profits man or woman out for us to settle on a brand new carpet for being set up at no supplemental cost to us. We achieved Using the revenue man or woman, chose An additional carpet and build a time (February 2017) for installation. By August, seams had been failing and it took right until November 4th for an inspector to come out, get images and tell us that we should always hear something back in a few days. Each week handed and we experienced not heard from any person. Damage getting even worse, holidays approaching. I had been phoning day-to-day and could not speak to anybody although the “simply call Middle people today” – who had been fantastic – knowing and as handy as their occupation constraints could possibly be. I obtained a letter during the mail stating they had been wanting to access me and could I you should phone a particular number. I did so and I used to be explained to they have already been leaving messages for me every day – Definitely?! Mainly because I really like residing with ruined carpet; Primarily approaching the vacation entertaining time on the year!!!! All people else on the globe could arrive at me but Empire Carpet!

April 19, 2018 at 5:26 pm If I could give your organization minus ratings I certainly would. On Friday April thirteen, 2018, installers arrived to our house to put in our vinyl flooring. They showed up at 11am and didn't get going until finally eleven:30am with a career that was supposed to choose all day long. They squeezed us in between a position they had in the morning along with a task they ended up doing that evening. They wound up being forced to depart at 7pm While using the assure that they'd be back again the next day to finish The task. Saturday arrived and no person confirmed up. I needed to contact the direct installer, Hector, who advised me that they didn’t work on Saturday’s and he was with relatives and would not be coming. I straight away identified as customer service to complain. In wanting above our partly finished ground we observed that as an alternative to 1/4″ plywood underlayment they had put down three/sixteen″ strand board. Low-priced things. You will discover various bubbles in our flooring and empire carpets coupons it had been mounted cracked by a one/two″ . They took a service report and reported that someone would Get hold of me with 24 enterprise hrs. I needed to connect with again numerous situations speaking to various people today before I received a return contact from the customer service manager, Donna Martin, inside the Sacramento Office.

Now we've been off and functioning with the "calculations." He's figuring sq. footage x 3.141 divided by quantum concept factoring in time Place continuum. So for the living room hall and smaller back again Bed room we come to just below $3000.

I really feel that your profits reps must be qualified in explaining the merchandise, and many others. As I stated, I would by no means have agreed to get Empire do my installation of carpet if this was the end result.

To this point, I have incurred approx. $3200 in expenditures for that rental of a POD and packing materials and for fixing the ground within the front entrance and the delay in development is currently accruing expenses because your team has not saved your term to repair the situation to my gratification.

I really woukd just like a get in touch with from the senior govt which will make conclusions effectively. I’m just asking to get treated with and fullfill your contract. If I broke my agreement not a soul would stand for it. This is mostly a Terrible way to deal with your customers.

On the 18th I did not hear from everyone by 9:30am so I identified as and left a msg for Ashley. One hour went by and No phone again so I known as once more and spoke to Jaret who said “I wasn't about the agenda today. Very well which was Not fantastic and I commenced get in touch with persons at Empire and did a Chat with John who called the Kent office he stated they were being seeking to Identify a corporation to come.

July 10, 2018 at 10:13 am Alright, This is certainly gonna be a long put up, however it’s surely a warning to anybody else who may possibly give thought to utilizing Empire Today to perform your floors. TL;DR: DON’T! We made a decision to get Kora’s room carpeted downstairs, along with a runner alongside the ground from the stairs to her space. We also chose to receive the kitchen area and again hallway done inside a laminate. The appointments have been booked for that Friday for that carpet, and Monday with the floors. Friday, the carpet fellas arrived they usually didn’t convey enough carpet to finish the job. They had to reschedule to come back Monday. Good, not that huge a deal. Monday rolls all over. The kitchen area ground person was speculated to be listed here involving like 10-11 or a thing. By 2PM, continue to no person experienced confirmed up. We referred to as and have been advised they need to be managing late. Eventually at three he demonstrates up. He asks me for payment Once i experienced previously paid out, and he wouldn’t believe me or even the code I gave him. After An additional hour of him outdoors within the phone with the office individuals, he comes back in and claims “Ok, I suppose you paid out.”. The man starts working, though his son is there to… assistance? He just style of stood all-around and viewed his dad perform. This guy was here till 10pm and he didn’t even get greater than two toes into my kitchen area. Take into account, this entire time all my cats have needed to be locked up during the Bed room, and my fridge and gas stove were being disconnected because I had been informed they needed to be for the floor male in order to transfer matters. The following day, he stated he could be listed here very first thing in the morning, 9am! He didn’t clearly show up right until about 1pm. He was below again until eventually 10pm, with another son. Yet again, he didn’t end greater than a pair ft in that period of time. This is a two hundred square foot Room, very tiny for the level of operate getting finished. Once again, he has to come back Yet another working day. He exhibits up yet again about 10am the following day, with both of those his sons now and his daughter. He was right here right until 11pm and Nevertheless didn’t complete. His Young ones have been out and in of your house, just viewing him, sitting down on their own phones, not really undertaking something. His wife arrived a pair times, in and out, looking at him function. There have been a few situations where all 3 of his little ones, him, and his spouse had been just in my kitchen area, watching him get the job done painfully gradual.

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I should have read through these unfavorable reviews prior to possessing Empire set up carpet in my home. As all the opposite writers have mentioned – calls to Customer Service are USELESS.

Ultimately immediately after a month got an answer. They sent a similar crew to repair it as well as they discovered it had been a bigger issue. Empire sent yet again a third social gathering inspector. Naturally the ground is terrible. They did many mistakes putting in it. Edges are peeling off. Boards are so separated it that you can see The underside boards. I've dropped socks, my Young children had ripped apparel (Youngsters crawling) and many others. We don't desire to deal with Empire any longer. They can be selecting persons that don't determine what they are carrying out most likely to avoid wasting some cash. But This is actually the next time. Undesirable installations causing poor floors. Have to be contacting and contacting them to receive responses etc. We wish our money back. We don't need to manage them anymore. Terrible encounter!!! They may be only providing to exchange it once again. We do not belief them anymore. We are going to see when And exactly how this will probably end. I'm watching for the supervisor who's imagined to connect with me today. I'll preserve updating.

– Revenue method was easy. I agreed on a laminate flooring and in the income consultant’s route also agreed to get rid of ceramic tile through the entire kitchen area and hallway, Empire would take away the carpeting. The full cost was considerable to my relatives.

Occasionally they “see” the payment, in some cases they don’t. I’m told two different things by two various people today, and they are harassing me for payments they’ve experienced for months. It’s like no one is chatting to one another. I assure I won't ever use them all over again, and I’ll tell Every person I realize not to too. So annoyed and irritated at this case. I should have just absent to Lowe’s or House Depot…a minimum of they appear in order to Track down my get constantly….strangest, most disheartening point I’ve encountered as a house owner….never ever all over again.

I started contacting in Sept/October 2017 to the replacement. No person would return my call. I identified as Trevor specifically and he named Kim in CS and she termed me back again inside a day and still left a information. It took various calls and two months for her to return my contact.

Thank you for bringing your fears to our interest. We’ve been given your e mail, and we’ll be in contact with you shortly to discuss your carpet worries.

You will note my reaction down below yours. I've attempted many versions to e mail the CEO without any luck. If you find a working electronic mail for him, remember to share as I meant my reaction for him.

Received’t be examining back again right here but will be expecting them to completely switch ground and fix THEIR Inadequate Do the job together with putting in rest room The right way.

?? .Now I'm explained to again I'll hear from them in 24 hours, as I are actually explained to before, so I am feeling I am just being lied to and you have no intention of fixing this problem, ,If that is so just explain to ,me that you will not fix this. ,I am incredibly displeased.

March twenty five, 2018 at 4:49 pm I purchased carpeting for four bedrooms developing on four yrs ago by using a warranty. Guarantee was for five years. Used a lot of money. Carpet was offered as best of the line stain resistant top quality carpet. Carpet just isn't stain resistant and has stretch in each of your four bedrooms. My wife and I are vacant nesters and possess our kid at home occasionally and also quests. Incredibly small visitors all through the a long time. I contacted Empire Today and spoke having a rep named Rosemarie (562-741-1432) Initial I was informed that my situation will be resolved with in every week. Two months went by and no reaction. I known as Rosemarie back and she or he initial instructed me that I did not have a guarantee??? Following a discussion with Rosemarie, she pulled my account and stated that I indeed had a 5 calendar year guarantee and her supervisor Annette could be getting in contact with me.

This is a disaster!! I had been designed to be internet hosting a celebration tomorrow and I have a barely furnished family room with harmed carpet just kind of reviews of empire carpet laying there!

Absolutely unacceptable. Empire has to do an even better occupation ensuring that that their subcontractors are excellent and get The work accomplished around the day it really is promised.

Once the carpet was installed I felt the difference while in the padding. What she did not state was the new padding was INFERIOR into the padding I'd at present. It felt as if I used to be going for walks on cement. It is clear during the pictures I took of the floor molding and the stair molding thehorizontal strains since the carpet was so much lower.

I referred to as back again and was instructed by Kim that Trevor’s next inspection is now lacking and they can not find the acceptance. How can that come about? Once your team/Kim from CS referred to as me to verify that I was accredited for a full replacement.

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