empire today llc corporate office Things To Know Before You Buy

I should have read through these unfavorable reviews prior to possessing Empire set up carpet in my home. As all the opposite writers have mentioned – calls to Customer Service are USELESS.

Ultimately immediately after a month got an answer. They sent a similar crew to repair it as well as they discovered it had been a bigger issue. Empire sent yet again a third social gathering inspector. Naturally the ground is terrible. They did many mistakes putting in it. Edges are peeling off. Boards are so separated it that you can see The underside boards. I've dropped socks, my Young children had ripped apparel (Youngsters crawling) and many others. We don't desire to deal with Empire any longer. They can be selecting persons that don't determine what they are carrying out most likely to avoid wasting some cash. But This is actually the next time. Undesirable installations causing poor floors. Have to be contacting and contacting them to receive responses etc. We wish our money back. We don't need to manage them anymore. Terrible encounter!!! They may be only providing to exchange it once again. We do not belief them anymore. We are going to see when And exactly how this will probably end. I'm watching for the supervisor who's imagined to connect with me today. I'll preserve updating.

– Revenue method was easy. I agreed on a laminate flooring and in the income consultant’s route also agreed to get rid of ceramic tile through the entire kitchen area and hallway, Empire would take away the carpeting. The full cost was considerable to my relatives.

Occasionally they “see” the payment, in some cases they don’t. I’m told two different things by two various people today, and they are harassing me for payments they’ve experienced for months. It’s like no one is chatting to one another. I assure I won't ever use them all over again, and I’ll tell Every person I realize not to too. So annoyed and irritated at this case. I should have just absent to Lowe’s or House Depot…a minimum of they appear in order to Track down my get constantly….strangest, most disheartening point I’ve encountered as a house owner….never ever all over again.

I started contacting in Sept/October 2017 to the replacement. No person would return my call. I identified as Trevor specifically and he named Kim in CS and she termed me back again inside a day and still left a information. It took various calls and two months for her to return my contact.

Thank you for bringing your fears to our interest. We’ve been given your e mail, and we’ll be in contact with you shortly to discuss your carpet worries.

You will note my reaction down below yours. I've attempted many versions to e mail the CEO without any luck. If you find a working electronic mail for him, remember to share as I meant my reaction for him.

Received’t be examining back again right here but will be expecting them to completely switch ground and fix THEIR Inadequate Do the job together with putting in rest room The right way.

?? .Now I'm explained to again I'll hear from them in 24 hours, as I are actually explained to before, so I am feeling I am just being lied to and you have no intention of fixing this problem, ,If that is so just explain to ,me that you will not fix this. ,I am incredibly displeased.

March twenty five, 2018 at 4:49 pm I purchased carpeting for four bedrooms developing on four yrs ago by using a warranty. Guarantee was for five years. Used a lot of money. Carpet was offered as best of the line stain resistant top quality carpet. Carpet just isn't stain resistant and has stretch in each of your four bedrooms. My wife and I are vacant nesters and possess our kid at home occasionally and also quests. Incredibly small visitors all through the a long time. I contacted Empire Today and spoke having a rep named Rosemarie (562-741-1432) Initial I was informed that my situation will be resolved with in every week. Two months went by and no reaction. I known as Rosemarie back and she or he initial instructed me that I did not have a guarantee??? Following a discussion with Rosemarie, she pulled my account and stated that I indeed had a 5 calendar year guarantee and her supervisor Annette could be getting in contact with me.

This is a disaster!! I had been designed to be internet hosting a celebration tomorrow and I have a barely furnished family room with harmed carpet just kind of reviews of empire carpet laying there!

Absolutely unacceptable. Empire has to do an even better occupation ensuring that that their subcontractors are excellent and get The work accomplished around the day it really is promised.

Once the carpet was installed I felt the difference while in the padding. What she did not state was the new padding was INFERIOR into the padding I'd at present. It felt as if I used to be going for walks on cement. It is clear during the pictures I took of the floor molding and the stair molding thehorizontal strains since the carpet was so much lower.

I referred to as back again and was instructed by Kim that Trevor’s next inspection is now lacking and they can not find the acceptance. How can that come about? Once your team/Kim from CS referred to as me to verify that I was accredited for a full replacement.

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