Examine This Report on empire today corporate headquarters phone number

We’re saddened to listen to that you feel using this method, and assure you that your satisfaction is crucial to us. We’ll be adhering to up along with you before long to debate your considerations.

The greater I investigation and try to seek out assistance on your internet site, I study this seems to be a pattern with Empire. The horrific stories I’ve study are all far too similiar!!

We comprehend your stress, and we’re sorry to recognize that you were being inconvenienced by these challenges. We’ll even more investigate your considerations, and we’ll be in connection with you before long.

We regret to hear that your concerns haven't been settled, and assure you that we consider matters including these severely. We’ll be adhering to up along with you shortly to learn more.

We’re let down to hear that the carpet just isn't Assembly your expectations. We know that we’ve been working along with you with reference towards your problems, and we’ll be in touch along with you Soon to carry on working on the resolution.

COLUMBUS, OHIO -- Didn't clearly show up for his or her the 1st product sales appt. Should have been plenty of ideal there. Salesperson apparently did the order Erroneous. Whenever they showed up for challenging floor put in, installer looked and did not have all products necessary for installation. Came out another day with similar amount of solution Though they confirmed the additional items experienced arrived in warehouse. Came out another day with the proper product or service but ran outside of flooring. Experienced to come back out An additional day to finish. Distinct day, carpeting in 3 spots, a person "did not are available" and they had to come out An additional day to finish that. So this installation took FIVE More times to accomplish.

February twenty, 2018 at two:58 pm We had berber carpet mounted in September of 2016. By November, the carpet was falling apart, frayed and looked to be at least twenty years previous. An inspector was out and straight away stated this was a manufacturer’s defect and they would send a profits man or woman out for us to settle on a brand new carpet for being set up at no supplemental cost to us. We achieved Using the revenue man or woman, chose An additional carpet and build a time (February 2017) for installation. By August, seams had been failing and it took right until November 4th for an inspector to come out, get images and tell us that we should always hear something back in a few days. Each week handed and we experienced not heard from any person. Damage getting even worse, holidays approaching. I had been phoning day-to-day and could not speak to anybody although the “simply call Middle people today” – who had been fantastic – knowing and as handy as their occupation constraints could possibly be. I obtained a letter during the mail stating they had been wanting to access me and could I you should phone a particular number. I did so and I used to be explained to they have already been leaving messages for me every day – Definitely?! Mainly because I really like residing with ruined carpet; Primarily approaching the vacation entertaining time on the year!!!! All people else on the globe could arrive at me but Empire Carpet!

April 19, 2018 at 5:26 pm If I could give your organization minus ratings I certainly would. On Friday April thirteen, 2018, installers arrived to our house to put in our vinyl flooring. They showed up at 11am and didn't get going until finally eleven:30am with a career that was supposed to choose all day long. They squeezed us in between a position they had in the morning along with a task they ended up doing that evening. They wound up being forced to depart at 7pm While using the assure that they'd be back again the next day to finish The task. Saturday arrived and no person confirmed up. I needed to contact the direct installer, Hector, who advised me that they didn’t work on Saturday’s and he was with relatives and would not be coming. I straight away identified as customer service to complain. In wanting above our partly finished ground we observed that as an alternative to 1/4″ plywood underlayment they had put down three/sixteen″ strand board. Low-priced things. You will discover various bubbles in our flooring and empire carpets coupons it had been mounted cracked by a one/two″ . They took a service report and reported that someone would Get hold of me with 24 enterprise hrs. I needed to connect with again numerous situations speaking to various people today before I received a return contact from the customer service manager, Donna Martin, inside the Sacramento Office.

Now we've been off and functioning with the "calculations." He's figuring sq. footage x 3.141 divided by quantum concept factoring in time Place continuum. So for the living room hall and smaller back again Bed room we come to just below $3000.

I really feel that your profits reps must be qualified in explaining the merchandise, and many others. As I stated, I would by no means have agreed to get Empire do my installation of carpet if this was the end result.

To this point, I have incurred approx. $3200 in expenditures for that rental of a POD and packing materials and for fixing the ground within the front entrance and the delay in development is currently accruing expenses because your team has not saved your term to repair the situation to my gratification.

I really woukd just like a get in touch with from the senior govt which will make conclusions effectively. I’m just asking to get treated with and fullfill your contract. If I broke my agreement not a soul would stand for it. This is mostly a Terrible way to deal with your customers.

On the 18th I did not hear from everyone by 9:30am so I identified as and left a msg for Ashley. One hour went by and No phone again so I known as once more and spoke to Jaret who said “I wasn't about the agenda today. Very well which was Not fantastic and I commenced get in touch with persons at Empire and did a Chat with John who called the Kent office he stated they were being seeking to Identify a corporation to come.

July 10, 2018 at 10:13 am Alright, This is certainly gonna be a long put up, however it’s surely a warning to anybody else who may possibly give thought to utilizing Empire Today to perform your floors. TL;DR: DON’T! We made a decision to get Kora’s room carpeted downstairs, along with a runner alongside the ground from the stairs to her space. We also chose to receive the kitchen area and again hallway done inside a laminate. The appointments have been booked for that Friday for that carpet, and Monday with the floors. Friday, the carpet fellas arrived they usually didn’t convey enough carpet to finish the job. They had to reschedule to come back Monday. Good, not that huge a deal. Monday rolls all over. The kitchen area ground person was speculated to be listed here involving like 10-11 or a thing. By 2PM, continue to no person experienced confirmed up. We referred to as and have been advised they need to be managing late. Eventually at three he demonstrates up. He asks me for payment Once i experienced previously paid out, and he wouldn’t believe me or even the code I gave him. After An additional hour of him outdoors within the phone with the office individuals, he comes back in and claims “Ok, I suppose you paid out.”. The man starts working, though his son is there to… assistance? He just style of stood all-around and viewed his dad perform. This guy was here till 10pm and he didn’t even get greater than two toes into my kitchen area. Take into account, this entire time all my cats have needed to be locked up during the Bed room, and my fridge and gas stove were being disconnected because I had been informed they needed to be for the floor male in order to transfer matters. The following day, he stated he could be listed here very first thing in the morning, 9am! He didn’t clearly show up right until about 1pm. He was below again until eventually 10pm, with another son. Yet again, he didn’t end greater than a pair ft in that period of time. This is a two hundred square foot Room, very tiny for the level of operate getting finished. Once again, he has to come back Yet another working day. He exhibits up yet again about 10am the following day, with both of those his sons now and his daughter. He was right here right until 11pm and Nevertheless didn’t complete. His Young ones have been out and in of your house, just viewing him, sitting down on their own phones, not really undertaking something. His wife arrived a pair times, in and out, looking at him function. There have been a few situations where all 3 of his little ones, him, and his spouse had been just in my kitchen area, watching him get the job done painfully gradual.

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